Other question

Q1: What customs duties are payable when importing to our country?

Answer: Customs duties are determined by the customs authorities of the importing country and are typically based on the following factors:

- HS code (the code for conventional bicycles begins with 8712);

- Product materials (e.g., carbon steel or aluminium alloy – rates vary);

- Country of origin (products manufactured in China may be eligible for preferential treatment under certain free trade agreements). 

- Recommendation: Use a tariff calculator (e.g., https://www.macmap.org/en) or contact a local customs clearance agent to obtain accurate tariff information.

- We can provide complete export documentation (including a Certificate of Origin and Form E) to assist with customs clearance.

Q2. Could you please explain how your company protects the intellectual property rights of our brand?

A: We implement a three-tiered protection system, which includes the following:

1. Confidentiality Agreement: Before collaboration, an NDA (Non-Disclosure Agreement) is signed. 2. Dedicated Moulds: Please note that custom moulds are used exclusively for the production of your orders. 3. No Brand Exposure

Strict segregation procedures are enforced at every stage of production and packaging. Case Study: We have provided confidential contract manufacturing services to over 20 global brands, with no record of infringement.

Q3: Does the product comply with environmental regulations?

Answer: It fully complies with all relevant requirements. 1. Environmentally friendly materials: The frame is made from recyclable alloys and does not contain any harmful substances such as lead and cadmium. 2. Certification coverage: The product has passed CE and ISO 9001 testing and certification. Please note that particular attention must be paid to environmental labelling requirements for the European and American markets. Our company can assist with designing compliant packaging.

Q4: Do you offer support for local certifications, such as CE certification?

A: We provide customised certification services, including: 1. Pre-certification consultancy:

- Assessing the product’s compliance status

- Testing assistance: - recommending authoritative testing laboratories, such as SGS and TÜV

- product modification support, assistance in meeting the technical requirements for certification

- Documentation preparation service: Compilation of all technical documentation required for certification

Fee details: Certification testing costs are shared between both parties. We will assist with product modifications until the product meets the certification standards.

Q5. Production and delivery

Q5: Can the minimum order quantity (MOQ) be adjusted? How are small-batch orders handled?

A: We adopt a flexible approach. Standard models: Minimum order quantity of 50 units

- Customised models: A minimum order quantity of 200 units applies, subject to additional moulding charges.

- Mixed orders: Orders combining different models within the same series are permitted.

- Recommendation: For first-time collaborations, we recommend placing a small-batch trial order to gauge the market response.

Q6: Is there sufficient production capacity during peak seasons? How do you ensure delivery times?

A: We ensure delivery through a flexible production capacity mechanism:

1. Three-shift production with a maximum daily capacity of 1,500 units.

2. A backup supply chain with at least two suppliers for key components.

3. An intelligent order scheduling system for real-time tracking of production progress.

4. Commitment: In the event of late delivery, we will pay compensation of 2% of the contract value per week, as stipulated in the contract.

Q7: How do you ensure the quality of parts suppliers?

A: By establishing a transparent supply chain system.

Tier 1 suppliers: Saddle (brand), tyres (Kenda L - TWOO), gear system (Shimano), TEKTRO, etc.

1. Incoming inspection: 20% of parts are randomly inspected upon arrival.

2. Traceability system: Supplier batch information can be checked by scanning a QR code.

Q8: What does your after-sales technical support cover?

A: We provide comprehensive support. 1. Video tutorials: English-language instructional videos on assembly and repair

1. Remote diagnostics: Our engineers provide online assistance to resolve faults.

2. Spare parts inventory: We maintain a three-year stock of commonly used parts.

3. Local services: We help customers find repair centres in their country.

4. Case study: We have set up a '48-hour spare parts air freight channel' for our customers in South America.

Q10: How do I book a factory audit? What is the process?

A: The factory audit process is as follows: 1. Online pre-audit: Send the client factory videos and certification documents.

1. On-site appointment: Arrange a pick-up and drop-off service once the audit date has been confirmed.

Key areas inspected during the audit: Production lines: - Assembly lines

- Component assembly areas

- Quality control area Sampling area

- Sample room

- Production equipment

- Warehouse: Finished goods storage and logistics areas

- Benefits: Clients undergoing the factory audit are eligible for a discount on their first order.

Q11: What support is available for long-term partnerships?

A: We have launched a Strategic Partnership Programme offering the following:

1. Early access to new products: Participation in the joint development of next-generation models

2. Data sharing: - Provision of monthly market analysis reports

3. Exhibition support: Assistance with participation in the Canton Fair and other trade fairs in China.

4. Financial and commercial advantages: We offer partners with annual procurement agreements a 3–6-month price lock-in service to mitigate risks from raw material price and exchange rate fluctuations.

5. We adopt a tiered pricing mechanism where higher annual cumulative sales volume leads to lower unit product cost.

6. Extended credit limit services are available, backed by the China Export & Credit Insurance Corporation (SINOSURE) and covering settlement methods such as O/A, DP and CAD.

7. Premium Supply Chain and Logistics Support: VIP orders are entered into the ERP system with top priority to shorten time-to-market. For long - term partners, minimum order quantities may be reduced for new product trial orders or mixed-cargo containers. Free custom packaging services meeting clients' local logistics requirements are provided.

8. Product innovation and marketing support: Clients in the 'Product R&D Discussion Group' will receive free R&D prototype samples 3–6 months before product launch. Direct retail enquiries from designated regions/countries will be forwarded to our long - term partner clients in those areas.

9. Premium Services and Technical Training: We assign a dedicated service team comprising sales, quality assurance and R&D engineers to provide round-the-clock support.

10. We provide complimentary technical and sales training, both online and offline, for client teams. We aim to respond to quality complaints within 24 hours and submit corrective action reports within five working days.

11. Eligibility criteria: We are pleased to inform you that stable order placement has been achieved for two consecutive quarters.